Privacy Policy

I. Personal Information We Collect

A. Information You Provide to Us

Personal information you provide may include:

1. Contact information and communications
   When you interact with us (including via web forms, email, phone, in-app chat, or social media), we may collect your name, email address, phone number, and the content of your communications.
2. Registration information
   To create an account, we may collect your name, email address, username, password, mobile phone number, and ZIP code.
3. Profile and account information
   We collect information you provide in your profile, such as your display name, profile photo, bio, location, favorite cuisines, saved kitchens, order history, and preferences.
4. Kitchen account information (for Kitchen users)
   If you register as a Kitchen, we may collect business name, owner name, contact information, address, licensing information (if applicable), menu details, pricing, food descriptions, allergen disclosures, pickup instructions, and related documentation you choose to provide.
5. Payment information
   Our Kitchen does not directly process payments between Customers and Kitchens. If we introduce optional platform fees, subscriptions, or paid features in the future, payment information will be processed through third-party payment service providers. We do not store full payment card numbers on our systems and retain only tokenized or limited billing information as provided by our payment processors.

B. Information We Obtain from Third Parties

1. Social media platforms
   We may maintain pages on platforms such as Instagram, Facebook, X, YouTube, and LinkedIn. When you interact with our pages, we may receive personal information you choose to provide and aggregate analytics information from those platforms.
2. Third-party login credentials
   If you choose to log in using a third-party authentication service (such as Google or Apple), we may receive certain account information as permitted by that service.
3. Location and ZIP code databases
   If you provide a ZIP code to find nearby Kitchens, we may use publicly available geographic databases to determine approximate distance.

II. Automatic Data Collection

We and our service providers may automatically collect and combine information about you, your device, and your interaction with the Services, including:

• Device data – Device type, operating system, unique device identifiers, IP address, and mobile network information
• Location data – Approximate location based on IP address or GPS coordinates (if you grant permission)
• Usage data – Pages visited, features accessed, time spent, search queries, and clickstream information
• Cookies and similar technologies – Persistent identifiers that help us remember your preferences and understand your behavior

III. How We Use Your Personal Information

We use personal information for the following purposes:

• Providing and operating the Services – Creating and maintaining your account, processing transactions, and delivering the features you request
• Communicating with you – Responding to inquiries, sending transactional communications, and providing customer support
• Improving and protecting the Services – Analyzing usage patterns, detecting fraud, preventing abuse, and enhancing security
• Marketing and promotional activities – Sending newsletters, promotional offers, and updates about new features (with your consent where required)
• Research and analytics – Conducting surveys, focus groups, and data analysis to improve our Services
• Compliance and legal purposes – Fulfilling legal obligations, responding to legal requests, and protecting our rights and safety

IV. Information Sharing

We may share your personal information with:

• Service providers and contractors – Third parties who assist us in operating the Services, such as hosting providers, payment processors, analytics providers, and customer support platforms
• Advertising and marketing partners – Companies that help us deliver targeted advertisements and marketing campaigns
• Affiliates – Other entities within the Our Kitchen corporate family
• Legal authorities – Law enforcement, government agencies, and courts when required by law or to protect our legal rights
• Business transfers – In connection with mergers, acquisitions, bankruptcy, or other business transactions

V. Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, and for legitimate business purposes. The retention period varies depending on the type of information and the purpose for which we use it.

• Account information: Retained while your account is active and for a reasonable period thereafter for legal and business purposes
• Transaction records: Retained for 7 years to comply with tax and legal requirements
• Marketing communications: Retained until you unsubscribe or withdraw consent
• Log files and analytics: Typically retained for 12 months unless a longer period is required for security or legal purposes

VI. Cross-Border Data Transfers

Our Kitchen operates in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions.

VII. Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access – You may request a copy of the personal information we hold about you
• Correction – You may request that we correct inaccurate or incomplete information
• Deletion – You may request that we delete your personal information (subject to legal and contractual limitations)
• Portability – You may request that we provide your information in a portable format
• Objection – You may object to certain processing activities, including marketing communications
• Withdraw Consent – You may withdraw consent to processing at any time (if consent was the legal basis)

VIII. Other Websites and Services

The Services may contain links to third-party websites or platforms with different privacy practices. Our Kitchen is not responsible for the privacy practices of these third-party services.

IX. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for potential breaches

X. Children's Privacy

The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will promptly delete such information and take appropriate steps to notify parents or guardians.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Updating the "Last Updated" date at the beginning of this policy
• Posting a notice on the Services about the changes
• Sending you an email notification (if the changes are material)